We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
In an effort to "Kill E-mail" through Redbooth, I'd like to be able to email external non-users from within a task. More specifically, we manage hundreds of tasks that hinge on external users, none of whom use or need to use Redbooth the way we do. I need to track the emails sent to these users in order for me to close out the task. Currently, I send an email, copy the email, then paste the email to the comment box within Redbooth. This way, over the life of a project, I can see the entire task related thread of conversation (some of our tasks last a more than a year). Wouldn't it be great if Redbooth could link to your gmail to allow you to send a new email from within a task to an external user?
When we create a Gant Chart for a product launch and then make dependencies with tasks, we wanted the time line to shift when an end date changes. For instance, creative will take longer to provide materials, launch date moves to later OR launch date comes earlier, then all tasks need to begin earlier in order to meet that launch
Sometimes you have a task that requires another one to be completed before it can start. It would be great to be able to see those dependencies in Redbooth.
It would be extremely helpful to be able to color code or add keywords to tasks. This could be used to tie a task to a customer, department, stage, etc. We like the Redbooth interface very much but it's one of the few task management tools I've seen not to support color coding and/or keywording of tasks.
Show task in "My tasks" by start date, not due date, so that users are reminded to begin the task on the specified date, rather than relying on mental reminders to begin prior to the due date.
I would like to be able to compile a report based on Tags, and specifically resolved Tasks that have certain Tags.
For instance, our content writers have the goal of X (let's say 50) unique content pieces per month. However, along the way to completing one content piece, several other tasks are created and resolved. So, if I look at a report and see that they completed 23 tasks in the content Workspace, in reality they may have only written 18 pieces of content (and there were 5 tasks needed for our graphic designer or pricing analyst or...).
But, if I could build a report based on the Tag "Published" or some such Tag, then I could search for the following in my report:
1. Resolved tasks
2. With Tag "Published"
3. By user or users
This would show me an accurate picture of how many content pieces are actually going live on our website. Let me know if I can clarify anything, and thanks!
I really want to be able to bring my customers and clients into Redbooth. But, I can't. The reason is... I can't set permissions for External Users, or Participants. They see too much information and get access to the entire enchilada in my workspace. Private info and all. Now, I know what you are going to say... just set the conversations you don't want them to see as PRIVATE. ... well, my response to that is no way! What a pain. I would rather not set dozens of tasks to private and have special invitations to clients and team members. It should have an option for permissions. Take a look at other PM softwares that have this built in. Teamwork for example does a great job at this. I won't leave Redbooth... but i need this option.
Customer support service by UserEcho