We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.


Please feel free to share your stories and ideas to help us build Redbooth for your needs.

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No activity logs and update shown when change task's date in timeline

jui 9 months ago in General Feedback • updated 9 months ago 0
0

Auto Follow not working

Heather 9 months ago in General Feedback 0

I already logged this as a bug, but it's not getting much response from product development despite my numerous escalations.


The product recently broke and you are no longer able to auto follow all tasks or conversations for any newly created workspaces. The option still exists under the user profile, but it simply doesn't work.


This is a huge problem as we have often given clients the email addresses to create a new task or conversation simply by using that email address. Unfortunately, I no longer get alerted if that task or conversation comes in and the clients have started copying my email as a workaround. Not good at all.


This needs to be fixed ASAP

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Use this forum as a Help Desk feature (Stop marking as Completed before fixed)

Dylan 10 months ago in General Feedback 0

I have seen many requests on the forum to fix certain bugs within Lightkeeper. Once a Redbooth employee identifies the topic as a bug fix instead of a feature request, the topic is marked as 'Completed' and commenting is disabled (see topic 'New Tasks created with app do not appear in the list'). I think it would be extremely beneficial to keep these topics open until resolved. Redbooth can gather data from multiple users and it provides feedback for the rest of the community.

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Attach files in direct message

leenfutcher 10 months ago in General Feedback 0

Hey there, it would be ideal for us to be able to attach files within Redbooth messenger as our team communicates frequently on there, but cannot send each other files so we have to go back to email to send files so it's very inconvenient.


Can you guys please incorporate that? We would love you forever!!!!!

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Receive monthly invoice for Redbooth automatically via e-mail

Marty 11 months ago in General Feedback 0

It will be great, if admin can choose e-mail where will be sent automatically generated Invoice for Redbooth.

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Selective Pricing

chris 12 months ago in General Feedback 0

It would be nice to be able to mix the different price points for our organization. Not everyone needs professional license and would like to mix between the two business and professional licenses

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Completed

Reactivate account

Carms 12 months ago in General Feedback • updated 12 months ago 2

Hi, I need to reactivate my account, but I have to change the details of my credit card first. I'd like to update the billing information, however I can't navigate as it is locked and canceled. How can I fix this? thanks :)

Answer
Màxim Colls 12 months ago

Hi Carms, our support team contacted you to help you reactivate your account. You can directly contact support at help@redbooth.com, thanks!

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I need account support immediately.

tjones 1 year ago in General Feedback 0

There is no general phone number listed, and I am about to pull my nation wide account because of the lack of service. Please have someone contact me ASAP. 469-426-2855