We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
As my team consists of leaders and trainers, would it be possible to add groups to workspaces, then if you have a set team that needs to be assigned a task/s, it would be easier than assigning the task individually.
It would be good if you could select whether a workspace colour is spread across all in the organisation for the specific workspace. At the moment, the option is available for individuals but if you want to have the same colour coordination across the organisation, it has to be done manually by each member. maybe a simple radio button suggesting to spread across all users would be enough at that point but only the creator of the workspace or all admins could control the colour...
"Use via email" and "Use via email" and "Helpdesk for customer emails" in Workspace Settings doesn't give you the option to change the name of the email address if you've changed the name of the Workspace. At the very least it would be helpful if the name of the email address changed automatically to whatever the Workspace is named.
If I start a new project, I would like to see a suggestion of people in my group that has a skill that might be of use with my project. It may use some key words that looks for people.
Saving or printing workspace reports would give me the opportunity to follow up the progress on the particular project workspace, One of the main reason I decided to use Redbooth is the excellent reporting - now I would like to utilise it further in my monthly reports.
Within a workspace, sometimes there are hundreds of task lists. Hunting down a specific project (scrolling to the right or left) can become quite tedious. It would be helpful if the task lists automatically sorted alphabetically, and were displayed in a portrait orientation.
When you log in, navigate directly to a default workspace if one has been selected. Otherwise login as you do already. Each user can select their default (or not) and change it whenever they choose. This would be helpful for folks dedicated to a single project.
Customer support service by UserEcho