We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
I can attach files from google drive, dropbox, and so on, but I can't attach files which already exist within Redbooth. My team would really benefit from this.
For example, say a spreadsheet needs reviewed by more than one supervisor or department. At a minimum, 2 tasks will be created. Perhaps it's simple enough to have the 2 supervisors or departments click to go back to the hub task where the spreadsheet was initially uploaded, but it would be most convenient if we could post the same attachment from within Redbooth to the 2 separate tasks instead of attaching the spreadsheet from drive or dropbox 2x. For our purposes the tasks have had greater complexity and attaching a file from Redbooth would have been much faster than hunting for it on someone's desktop or drive.
I liked it so much better when you could choose from a list of people to assign a task! Instead of now having to type in their name :(
Allow recurring tasks to populate in reference container tasks. For example, we have an ongoing task with 5 recurring tasks to be completed each week. Once a reference task is resolved, and the recurring task kicks off, the recurring not referenced in the original task.
Our team is just starting with Redbooth and I notice there is a growing amount of unassigned tasks. Our team will add tasks at their desks or on the go via mobile. It seems that a lot of these tasks are unassigned. When viewing reports I do not have a realistic view of where the workload is. Implementing an option to auto assign new tasks to the user that created the task would be helpful.
Other PM systems will allow you to track the progress of a task or milestone based on subtasks that are checked off (Wunderlist, Teamwork). Would be great to see that here.
Also it would be nice if it was possible to track status of tasks--show that it's started vs not started.
Is there a way to integrate a WYSIWYG editor? The mark up editor does not show stylized text. We are a heavy user of the Outlook plugin since that is the main way work requests are received by my team. In those emails will be stylized text. The markup editor does not show such marked up text and is proving to be an issue for us.
Please add an Unfollow shortcut on tickets header, actually to unfollow a ticket It need at least 3 clicks per tickets. For example to unfolow 20 tickets it need 60 clics !
I would love to see an option to merge two tasks together.
Say someone in one department has made a task and assigned it to you. Then, another person who is not reading all the tasks that come up on the board creates almost identical task and assigns to you. Now you have several options:
1. Reply in both tasks
2. Delete or resolve one task, then assign (or notify) creator of this task to the second one and reply.
3. Delete both tasks and create a new one with creators of both tasks assigned.
Option 1 is not very efficient, and options 2 and 3 create some confusion ("Hey, where did my task go?").
It would be simpler and so much efficient if you could merge those tasks into a single one.
Customer support service by UserEcho