We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
Is there a way to integrate a WYSIWYG editor? The mark up editor does not show stylized text. We are a heavy user of the Outlook plugin since that is the main way work requests are received by my team. In those emails will be stylized text. The markup editor does not show such marked up text and is proving to be an issue for us.
Since we are able to create a task from a subtask. How about merging back to the task it originally belonged.
Here is the scenario that currently happen:
We would have each task as a client name
We would have their request in subtasks
we would then create a task for someone.
when the task is completed / resolved, if it could merge back to the original task then would be great
Please add an Unfollow shortcut on tickets header, actually to unfollow a ticket It need at least 3 clicks per tickets. For example to unfolow 20 tickets it need 60 clics !
It would be helpful to have the ability to enter an @ mention directly in the email we are forwarding into Redbooth, using the "reply to email" feature. Otherwise, we have to login to Redbooth and @mention the team member in an individual Task Comment field.
Thanks for your feedback. We think this is a bug and we'll fix it in an upcoming release.
I think it would be very helpful to have a visual indicator - be it a colored dot or a mark of some kind - on a Task indicating that the task has supporting 'subtasks'. This would make managing one's work much for efficient.
The feature of having multiple assigned users to the Primary Task is a great feature. However, if one of the two users "completes" the task it is assumed that both users have completed the Primary Task. An option or feature to provide a "Task Complete" for each specific user assigned to the Primary Task would be helpful. Maybe an option to force "Task Complete" confirmation by the other users or the option to remove them as assigned users from the Primary Task as a fixed requirement.
It would be really helpfull to see all your tasks form all workspace for the week in a gantt timetable and not only in a list. So you have an idea of all the work you have for a week including all workspaces, is a more visual solution.
Please create the option to assign multiple people to a single subtask!
Customer support service by UserEcho