We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
In an effort to "Kill E-mail" through Redbooth, I'd like to be able to email external non-users from within a task. More specifically, we manage hundreds of tasks that hinge on external users, none of whom use or need to use Redbooth the way we do. I need to track the emails sent to these users in order for me to close out the task. Currently, I send an email, copy the email, then paste the email to the comment box within Redbooth. This way, over the life of a project, I can see the entire task related thread of conversation (some of our tasks last a more than a year). Wouldn't it be great if Redbooth could link to your gmail to allow you to send a new email from within a task to an external user?
Would be useful to see updates at a glance
I want to be able to archive conversations. I want to keep them around for documentation purposes so I can refer back to them in the future if needed, however, I don't want to them to appear in the main list. This would be especially helpful when you have a lot of conversations.
Sometimes our Workspaces evolve. They can get split up into 2 Workspaces or they may get renamed or changed in some other way. This causes us to have to move Conversations to a different Workspace and that is currently not an option. Right now we have to copy and paste the comments and that is not ideal. The Conversations should have the same "Move To" option as the Tasks.
We've added the ability to move Conversations to different Workspaces in our latest update.
Please let us know how it is working for you, and thanks for being a Redbooth customer!
It would be very helpful to have the YEAR added to the comments, so that when I search old posts I'll know which year they are from. Thanks!
I want to follow only the conversations within all my Redbooth Workspaces on Slack and skip notifications for everything like added, modified, resolved tasks, etc.
Notifications aside there is nothing to show when looking at a workspace that conversations exist. Perhaps have a number showing against the megaphone icon.
I work on an industry where all online conversations must be captured in a backup system to be reviewed regularly. Since we are unable to have Redbooth conversations captured in real-time (i.e, not from a backup), we are looking to have the Conversation feature diabled in our account.
Customer support service by UserEcho