We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
I work on an industry where all online conversations must be captured in a backup system to be reviewed regularly. Since we are unable to have Redbooth conversations captured in real-time (i.e, not from a backup), we are looking to have the Conversation feature diabled in our account.
Since Tasks are often generated from Conversations and Notes, it'd be helpful to have the ability to create Tasks from any part of a Conversation or Note in addition the current ability to convert an entire Conversation to a Task. ...maybe even highlighting text within and creating a Task from that.
I wish Conversations were one of the primary menu items because sometimes I can't remember which conversation happened in which workspace, and it would be great to just get a run-down of all the conversations you're a part of.
Email is going to live forever but I wan to minimize my time in it. RB Outlook plug -in should be extended to enable a users to create a conversation. Key benefits are:
1) Adding / capture knowledge and content from in email thread into RB so it is searchable / findable for future reference
2) Abilityon-board and extend that conversation into Redbooth
The Project managers mostly work from dashboard, replying to comments. But when someone writes a message in Workspace right-hand conversation bar, no one is notified UNLESS you are in that workspace.
Thanks for the feedback. When using a workspace chat, the recipients of a message will only be those that are in the work space. You can use @all to send a notification to everyone in that workspace, even if they are not currently physically in it. Otherwise, this is currently working the way it was intended to.
With many Conversations ongoing at one time, it would help to either be able to reorder them manually or to have them automatically reorder based on the date of the last comment.
Customer support service by UserEcho