We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs.
Your Redbooth admin can easily turn on/off certain communications features in Redbooth by going to the Organization settings: https://redbooth.com/help/organization-features-admins/
This post is about the Chat notifications.
It could be useful to be able to mute them.
The notification itself is really useful to see a team-mate interaction, but the little "PLOP" sound become really disturbing when you are working and cannot answer at the very moment they appear.
Thanks for reading and have a nice day !
It would be great to be able to be able to really delete chat - even if it means you need to remove a user, let the chat with them flush out of the app, then re-invite them. As I understand this is not currently possible, and if people use chat then realise they probably should be deleting a chat they've had which is not necessarily something they want to keep, this could be one way of doing it.
It is not readily apparent that clicking the Heading of "Direct Messages", You typically see some indication of direction/function. (Not a big deal, I get it, if I opened it...then I must know how to close it.)
The issue that bugs me is when I click Direct Message, then the clickable Header moves; I need to adjust the mouse positioning on my tiny screen (Not a problem across all people), it would be easier for the button to remain in the same location, it opens from the bottom, and after a quick look, I can easily close it again, either that or maybe it could close after "X" number of seconds/minutes, etc.
Customer support service by UserEcho