We have users that have their email address as their name others that used only their first name, which makes it hard to assign tasks. If Admins could either change the protocol or update the user names it would save a lot of searching time.
Each individual user can set their own display name within the settings of their Redbooth account: https://redbooth.com/help/change-name-redbooth/
Let us know if that helps!
Customer support service by UserEcho