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Declined
Claire 5 months ago in General Feedback • updated by Adam Reece 4 months ago 4

I can see from your release notes that you have updated the section 'Personal Workspace Color'. How can you take functionality away from customers that rely on this for their organisation?


I had mine all set up, as well as my team for the organisation of our Redbooth and now can see those colours (now gone) have changed to other colours that are not relevant to the original assigned colour.


My company has 2 sets of teams that are coordinated by colour Red and Blue - this is also referenced elsewhere in the company. Since the new update these are now Aubergine and Teal - not related to the team names.


I cant be the only one that this has annoyed. Plus you are called 'Redbooth' and you have got rid of RED.


Many thanks,
Claire

Answer

Answer
Declined

Hi All,


Thank you very much for your feedback!


We sincerely apologize that this update has caused an inconvenience and disruption to your workspaces and how you use Redbooth.


While we understand that changes do have the potential to be unpleasant, we realize that we could have done a much better job in notifying our customers about upcoming changes such as this color update to workspaces.


We continue to grow here at Redbooth as a product, and we are continuing to work on improving Redbooth for all our customers. Unfortunately, that will mean that some changes will impact some customers more than others, and we apologize for those changes.


Thank you again for being Redbooth users!

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Hi Claire,


It's not just you that were using this feature.


Our company used them to distinguish which workspaces were non-standard, typically because they were internal only (blue), or a workspace a client can also interact with (red).


I had filed support ticket with a question about this, and got the following response:


  • Yes, the change is intentional. Our Product team considers this change will bring a more consistent look across platforms. If you don't consider this change convenient, please submit your feedback in our forum so they can review it.


The option for an organisation do define their own custom colours would be the ideal option if the preset range is going to be this much narrower.

+1

I honestly do not understand what's going on in the Redbooth team's head. Someone said, "Hey, let's change the colors because I think it gets cooler like this." It's not possible. They need to understand that there are people who use the features before simply removing things from the system. If they want to change at least do it in a way that gets better for everyone. Let the user himself be able to set the colors he wants to use, and not force colors that they consider beautiful.

Answer
Declined

Hi All,


Thank you very much for your feedback!


We sincerely apologize that this update has caused an inconvenience and disruption to your workspaces and how you use Redbooth.


While we understand that changes do have the potential to be unpleasant, we realize that we could have done a much better job in notifying our customers about upcoming changes such as this color update to workspaces.


We continue to grow here at Redbooth as a product, and we are continuing to work on improving Redbooth for all our customers. Unfortunately, that will mean that some changes will impact some customers more than others, and we apologize for those changes.


Thank you again for being Redbooth users!

Is there any news on the bug I posted related to this?


Since this update the workspaces using now non-existent colours have turned white, however attempting to choose a new colour does not save properly. (Only until you refresh Redbooth, which needs to be quite frequent to keep up to date.)


The AJAX request looks like it does not include the project ID in the URL or POST data, so the Redbooth server may not know which project the colour should be persisted with.