We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs. While we read everything that you write, we can't always respond. Thank you.
We have noticed that new clients who are not very technical have a difficult time using Redbooth. Part of this issue arises because they don't understand how Redbooth is different (better) than email. Many of these clients have told us that they find Redbooth frustrating and we've even been asked to stop using it.
I think it would be helpful to have a non-technical, support section and a lovely Redbooth branded video that is a brief how-to guide for external members. It could explain why Redbooth is better than email, point out the features that the external/client should be aware of and show where the user notifications can be edited. The focus and language would be specifically for externals and their unique perspective.
As we are essentially asking clients to learn a new piece of software, these clients should have support materials designed just for them so that the technology doesn't get in the way of the project.
Thanks for considering my feedback!
- it would be better if converted tasks are not put in the desciption area of a task, but in the comments field. It seems unlogical to me the way it is done now. - I would like to submit requests for the following: Outlook for MAC plugin + automatic task
If you select a date then scroll down to "save", the new scroll settings just scroll you really fast down through the calendar months as if you wanted to set a date range. Because the scroll is so sensitive, it's really hard to scroll back to re-select the date you already selected. Here's a screen grab video of what I'm talking about: https://cl.ly/1x1Q3X0N041u
I work alone but would greatly appreciate the function of the dependencies for less than $30 / month which for a freelancer is out of the ballpark for a single feature.
Hi Triptoe Tulips! Today we are happy to offer this very feature. We've just removed the 5 user minimum and wanted to share with our Redbooth supporters like yourself. You can access the upgrade pages here: https://redbooth.com/a/#!/plans
Click [Upgrade], then [Select] under one of the paid plans. You can change the plan and seat count on the final billing page.
Please let us know how the Pro plan works for managing freelancers!
I already logged this as a bug, but it's not getting much response from product development despite my numerous escalations.
The product recently broke and you are no longer able to auto follow all tasks or conversations for any newly created workspaces. The option still exists under the user profile, but it simply doesn't work.
This is a huge problem as we have often given clients the email addresses to create a new task or conversation simply by using that email address. Unfortunately, I no longer get alerted if that task or conversation comes in and the clients have started copying my email as a workaround. Not good at all.
This needs to be fixed ASAP
I have seen many requests on the forum to fix certain bugs within Lightkeeper. Once a Redbooth employee identifies the topic as a bug fix instead of a feature request, the topic is marked as 'Completed' and commenting is disabled (see topic 'New Tasks created with app do not appear in the list'). I think it would be extremely beneficial to keep these topics open until resolved. Redbooth can gather data from multiple users and it provides feedback for the rest of the community.
Hey there, it would be ideal for us to be able to attach files within Redbooth messenger as our team communicates frequently on there, but cannot send each other files so we have to go back to email to send files so it's very inconvenient.
Can you guys please incorporate that? We would love you forever!!!!!
Customer support service by UserEcho