We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs. While we read everything that you write, we can't always respond. Thank you.
I really like the plug in that allows me to create a Redbooth task from emails I get in Gmail. Wouldn't it be FABULOUS if I could do the same thing with text in a Google Doc?
Now, I don't want to just LINK to a Google Doc, I want to be able to select text (as I would if I were COMMENTING on the Doc) and then "Add as Redbooth taks", just like I do with the Gmail plugin.
How fantastic would that be? For those of us who use Google Docs for projects, meeting notes and agenda, it would be epic.
The current way of integrating Redbooth with Slack is poor when compared to the new Trello Bot. Please check: https://trello.com/platforms/slack
Hi all. Thanks for all your feedback about the integration. Our goal was not a feature parity of the Trello integration, and we have a few more updates coming next week, too.
Updates to the Slack integration can be follow in our HelpCenter article https://support.redbooth.com/hc/en-us/articles/115000253611
Marking as completed, as we have the /commands available.
Will it be hand for you to create integration into Harvest.
We like to use redbooth and will help to save time if there we an integration into harvest
This isn't really a feature request, you currently support SAML. We have recently implemented Centrify, one of the many identity service providers. It works for us because it's particularly mac friendly. I'd like to request SAML support to be available for more than just OKTA :).
My work is forcing me to use Microsoft Teams... would LOVE to get Redbooth notifications in a channel there, like I can with Slack.
They call these things "Connectors" and here's their very thorough docs on how to integrate - https://msdn.microsoft.com/en-us/microsoft-teams/connectors
I am using the Redbooth connector for Zendesk.
I see a few issues;
1) Connector should be a two way sync (using private comments), otherwise customer service consultant in Zendesk, needs to access both software to get an update..
2) Should have configurable fields, starting with title, reason being is if there are 100's or even 1000's of tickets in ZD going into RB, then it would make sense to title the tickets in RB with Ticket number or at least the organisation to help narrow down search.
After implementing SAML it would be to force users to use SAML by either expunging passwords or some other method. Currently with SAML enabled users can login by either their original password or SAML. We'd like it to be SAML only.
Customer support service by UserEcho