We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs. While we read everything that you write, we can't always respond. Thank you.
In an effort to "Kill E-mail" through Redbooth, I'd like to be able to email external non-users from within a task. More specifically, we manage hundreds of tasks that hinge on external users, none of whom use or need to use Redbooth the way we do. I need to track the emails sent to these users in order for me to close out the task. Currently, I send an email, copy the email, then paste the email to the comment box within Redbooth. This way, over the life of a project, I can see the entire task related thread of conversation (some of our tasks last a more than a year). Wouldn't it be great if Redbooth could link to your gmail to allow you to send a new email from within a task to an external user?
Please add Slack-like functionality to Conversations (reply in line to a comment, ability to like a comment, etc.!)
It would be great to have Slack-like functionality in the Workspace Conversations area, where our team could reply to specific comment threads, or indicate an emoji response, etc. Any chance you're working on this?
Would be useful to see updates at a glance
I want to be able to archive conversations. I want to keep them around for documentation purposes so I can refer back to them in the future if needed, however, I don't want to them to appear in the main list. This would be especially helpful when you have a lot of conversations.
Sometimes our Workspaces evolve. They can get split up into 2 Workspaces or they may get renamed or changed in some other way. This causes us to have to move Conversations to a different Workspace and that is currently not an option. Right now we have to copy and paste the comments and that is not ideal. The Conversations should have the same "Move To" option as the Tasks.
We've added the ability to move Conversations to different Workspaces in our latest update.
Please let us know how it is working for you, and thanks for being a Redbooth customer!
It would be very helpful to have the YEAR added to the comments, so that when I search old posts I'll know which year they are from. Thanks!
Even though language is set in preferences, emails content is always in English.
It is very important for external/new users engagement with Redbooth, to have emails delivered in their language (in other words, in the language the account owner sets as default). Else may not get the proper attention.
Please set localization on emails too.
I want to follow only the conversations within all my Redbooth Workspaces on Slack and skip notifications for everything like added, modified, resolved tasks, etc.
Customer support service by UserEcho