We absolutely love customer feedback here at Redbooth, and we always look forward to hearing from our customers. Our feedback forums are a great place to post your ideas and vote for ones that matter to you.
Please feel free to share your stories and ideas to help us build Redbooth for your needs. While we read everything that you write, we can't always respond. Thank you.
...Because Projects WILL have several Workspaces inside:
Let´s say we have "PROJECT X" - which is the Workspace for our flagship product
- We will need:
- PRODUCTION Workspace
- OUTREACH Workspace
- CUSTOMER RETENTION Workspace
All 3 areas need to be INSIDE our "PROJECT X".
Each Workspace will need different Members and Task Lists:
- PRODUCTION (Web Developers, Engineers, I+D)
- OUTREACH (Community Managers, Email Marketing Copywriters, Marketing Managers, Data Entry)
- CUSTOMER RETENTION (Customer Support, Membership Portal Managers, Member-Only Offers)
This can be done right now ONLY if we manage 1 single Product/Project.
If we need to manage several Products/projects this quickly becomes a MESS...
- Add images to an older comment: In a project after a while, you sometimes need to add a picture to a comment - even if there is already a picture attached. Please add an option to manage images attached to older comments.
Usual I dont need to see the past days.
So it would be really useful if the first field in the calendar view is the current day.
A simple Sound Notifications ("Ding") would be really useful.
Sometimes you are focused on work and don´t notice a chat comment that CAN be urgent to pay attention...
That would be great outlook plugin incorporate a button that would add an email as commentary task. For example, when a project working with outsiders who do not have access to corporate Redbooth, confirmations tasks in turn come to us via email. If that email could become a commentary task, you could have all the monitoring project in one place. Thank you very much.
Sometimes a team member needs to attach a document to a task that shouldn't be seen by others (like a client), but only the task creator can change the privacy setting. Right now the only way to do this is for the person to create a new task. Super annoying.
Whenever I forward a email to a task in Redbooth, it shows up like a regular comment. Would be very nice to have them somehow marked as "Emails" so we can see that are received form a external source.
Customer support service by UserEcho