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Reducing Personal workspace colours

Claire 11 months ago in General Feedback • updated by boi90 1 week ago 11

I can see from your release notes that you have updated the section 'Personal Workspace Color'. How can you take functionality away from customers that rely on this for their organisation?


I had mine all set up, as well as my team for the organisation of our Redbooth and now can see those colours (now gone) have changed to other colours that are not relevant to the original assigned colour.


My company has 2 sets of teams that are coordinated by colour Red and Blue - this is also referenced elsewhere in the company. Since the new update these are now Aubergine and Teal - not related to the team names.


I cant be the only one that this has annoyed. Plus you are called 'Redbooth' and you have got rid of RED.


Many thanks,
Claire

Answer

Answer
Completed

Hi everyone. We released an improved personal color palette for better organizing of your workspaces. Thanks for the feedback and pushing for this one!

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Hi Claire,


It's not just you that were using this feature.


Our company used them to distinguish which workspaces were non-standard, typically because they were internal only (blue), or a workspace a client can also interact with (red).


I had filed support ticket with a question about this, and got the following response:


  • Yes, the change is intentional. Our Product team considers this change will bring a more consistent look across platforms. If you don't consider this change convenient, please submit your feedback in our forum so they can review it.


The option for an organisation do define their own custom colours would be the ideal option if the preset range is going to be this much narrower.

+1

I honestly do not understand what's going on in the Redbooth team's head. Someone said, "Hey, let's change the colors because I think it gets cooler like this." It's not possible. They need to understand that there are people who use the features before simply removing things from the system. If they want to change at least do it in a way that gets better for everyone. Let the user himself be able to set the colors he wants to use, and not force colors that they consider beautiful.

Hi All,


Thank you very much for your feedback!


We sincerely apologize that this update has caused an inconvenience and disruption to your workspaces and how you use Redbooth.


While we understand that changes do have the potential to be unpleasant, we realize that we could have done a much better job in notifying our customers about upcoming changes such as this color update to workspaces.


We continue to grow here at Redbooth as a product, and we are continuing to work on improving Redbooth for all our customers. Unfortunately, that will mean that some changes will impact some customers more than others, and we apologize for those changes.


Thank you again for being Redbooth users!

Is there any news on the bug I posted related to this?


Since this update the workspaces using now non-existent colours have turned white, however attempting to choose a new colour does not save properly. (Only until you refresh Redbooth, which needs to be quite frequent to keep up to date.)


The AJAX request looks like it does not include the project ID in the URL or POST data, so the Redbooth server may not know which project the colour should be persisted with.

Started

Hi Claire and Adam,


Thanks for waiting on this one.  I can't speak for the previous team that declined this request.  


We have an update to workspace colors coming next week, which includes 8 additional Workpsace colors (including RED),  and in the process we are migrating your current colors so they don't get erased in the process.


Cheers,

Ryan

Answer
Completed

Hi everyone. We released an improved personal color palette for better organizing of your workspaces. Thanks for the feedback and pushing for this one!

Hi Ryan,


Thank you for this update. The reddish first new colour is very suitable for us to mark workspaces that are client visible.


I noticed that the option for no colour is now missing though? That means as soon as a workspace gets a colour it can never be set to colourless again. (Most of my workspaces are colourless, with the exception of internal only ones as green, and client visible ones as red.)

Hi Adam,


That is correct. We actually should have made the no-color change a long time ago (related to the Workspace Favorites feature) so we bundled in to this project.  Coming soon we will incorporate more of the project colors into the Workspace view, so the color will be more important and no-color won't make sense anymore. 


Also coming soon-ish, we'll make it easier to select the color when you are creating a workspace, so you don't have to go through the extra clicks in Settings to select a color.



Ryan


Hi Ryan,


Thanks for your feedback. We typically only colour workspaces that are purpose specific (typically green for internal and red for client visible). Other than that we have no purpose for colours.


Would it be within scope to choose a default colour instead? What we don't like is a new workspace being added to find that it's got some random colour we didn't opt for. (Particularly if it uses the same colour for internal or client visible workspaces as it may get missed by some of our colleagues.) -- Good to hear that we won't have to go through extra clicks to choose a colour, but with the absence of organization imposed  workspace colours, I wonder how this would work for everyone else in the organisation that didn't add the workspace.

Hi Adam,


Red is now the default, which means we've removed the previous setting that randomly selected a color for a new workspace. Hopefully this reduces some confusion.   


{I removed my comment about Org-setting colors.  It's already a request!} 


Ryan



Hi Ryan,


That's useful to know that a particular colour will be default rather than anything random within the rainbow.


Looks like someone else has already filed a request for organisation imposed workspace colours: https://feedback.redbooth.com/forums/1-redbooth-user-forums/topics/723-global-workspace-color-for-the-organization/