I have seen many requests on the forum to fix certain bugs within Lightkeeper. Once a Redbooth employee identifies the topic as a bug fix instead of a feature request, the topic is marked as 'Completed' and commenting is disabled (see topic 'New Tasks created with app do not appear in the list'). I think it would be extremely beneficial to keep these topics open until resolved. Redbooth can gather data from multiple users and it provides feedback for the rest of the community.
Customer support service by UserEcho